Ethics Channel

At Ziggurat Corporate Language School, we firmly believe in the importance of fostering a safe, ethical, equal and trusting environment for all our employees, clients and partners in general.

For this reason, we have implemented a robust Ethics Channel that allows anyone to report possible misconduct or ethical violations they have detected in our organization.

WHAT FACTS CAN BE NOTIFIED?

You can report, through the Ethical Channel, any events that you consider may constitute a breach of legal regulations, the Code of Ethics or any current internal regulations, such as:

Conduct related to fraud and corruption.
Conduct related to safety, health and hygiene at work.
Discrimination and harassment in the workplace.
Conduct related to information security, data protection and securities markets.
Anti-competitive practices.
Conduct contrary to human rights or damage to the environment.
Other possible criminal or administrative infractions.

MAIN FEATURES:

Confidentiality: We understand that confidentiality is essential to encourage people to make complaints. We guarantee absolute confidentiality throughout the process and protect the identity of the complainant to the extent permitted by law. The possibility of making the alert anonymously is included.

Impartial investigation process: Once a complaint is filed, our team of experts will thoroughly investigate the matter objectively and diligently in accordance with internal regulations and applicable legislation. Throughout the entire process, the rights of those involved will be respected, in particular the presumption of innocence.

Protection against retaliation: We do not tolerate any form of retaliation against good faith whistleblowers. We are committed to safeguarding the rights and integrity of those who dare to report any irregularity. We will take appropriate disciplinary action against any individual who retaliates against a whistleblower.

Resolution and Follow-up: : Once the investigation is concluded, we will take necessary actions to address the identified issue and, where possible, take corrective action to prevent future violations. Furthermore, we are committed to keeping the complainant informed of the progress and resolution of their complaint, whenever possible and permitted by law.

HOW TO SEND A COMMUNICATION?

There are 2 options:

Using the co-resol app:
1. Download the co-resol app, accepting notifications. It is free and available in the App Store and Google Play.
2. Press the “Make a click” button and then enter the code “ziggurat”.
3. Select the person or department to which you want to send your message. If you are not sure who you should contact, don't worry, any of the available interlocutors will redirect you to the appropriate person, respecting confidentiality at all times.
4. Write your message, being as specific as possible. You can attach both images and documentation.
5. Identify yourself or select the anonymity option. In any case, you must accept the Privacy Policy.
6. Once you have completed these steps, you will receive a message acknowledging receipt of your click.
7. Communication to track the click will be done through a secure chat (you can access it from the chat button on the app's home screen) until it is closed.
Through a web page:

You can access it through this link: https://co-resol.bcnresol.com/webclick
1. Press the “Make a click” button and then enter the code “ziggurat”.
2. Select the person or department to which you want to send your message. If you are not sure who you should contact, don't worry, any of the available interlocutors will redirect you to the appropriate person, respecting confidentiality at all times.
3. Write your message being as specific as possible. You can attach both images and documentation.
4. Identify yourself or select the anonymity option. In any case, you must accept the Privacy Policy.
5. In this case, you will receive a unique identification code and password that you must save to maintain communication, through a secure chat, about the status of your click.
6. Every time you want to know if you have a new message in the chat or want to provide more information, to ensure confidentiality, you must enter this code and password on the home page, in the “Access a previous click” button.

Important:

This Ethical Channel is not an emergency service. This channel should not be used to report situations that involve an immediate threat. If you need assistance in a situation of this type, please contact your local authorities and use the channels defined for this purpose.